Privacy Policy for School Management App

Last Updated: August 17, 2025

CROWN TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED ("we," "us," or "our") is committed to protecting the privacy of users of our School Management App ("the App") and our school management ERP system accessible via subdomains such as [school-short-name].crownelearn.com/stdapp. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the App or our ERP services. By using the App or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We do not collect student details directly, and there is no registration process within the App. Schools provide usernames and passwords to students and parents for accessing the App. We collect limited information to provide a seamless experience for students, parents, and school administrators. The types of information we collect include:

a. Personal Information

• School-Provided Credentials: Usernames and passwords provided by the school to authenticate logins.
• Pickup Person Information: If requested by the school, users may update pickup person details (e.g., name, contact information) through the App.
• Payment Information: Payment details (e.g., UPI IDs, card details, or net banking information) for processing school fee payments. This information is handled by third-party payment gateways and is not stored by us.
• School-Related Information: Academic records (grades, exam results, attendance, subject-wise performance), leave records, and study materials (notes, assignments, syllabus) provided by the school.
• Assignment Uploads: Files, images, or recordings submitted by students for assignments, which may include photos, audio, or documents, as permitted by the school.

b. Non-Personal Information

• Usage Data: Information about how you interact with the App, such as pages visited, features used, and time spent on the App.
• Device Information: Device type, operating system, unique device identifiers, IP address, and crash reports to ensure App functionality.
• Analytics Data: Aggregated data to understand usage patterns and improve our services.

c. Information from Schools

We collect data provided by schools, such as student academic records, attendance, and study materials, to enable features like academic tracking and parent-teacher communication.

d. App Permissions

The App requires access to certain device features to enable assignment uploads and related functionalities. These permissions include:

• Camera: To allow students to take photos or videos for assignment submissions.
• Microphone: To enable recording audio for assignments, if required by the school.
• Storage: To access and upload files (e.g., documents, images) from the device for assignment submissions.

These permissions are requested only when necessary, and users can manage them through their device settings. We do not access or store camera, microphone, or storage data beyond what is needed for assignment uploads.

2. How We Use Your Information

We use the collected information to:

• Authenticate user logins using school-provided credentials.
• Allow users to update pickup person information if requested by the school.
• Facilitate secure online fee payments through third-party payment gateways.
• Provide access to academic records, attendance, and study materials.
• Enable students to upload assignments (e.g., photos, audio, or documents) as required by the school.
• Deliver real-time notifications for school announcements, events, and exams.
• Enable parent-teacher communication (if applicable).
• Analyze usage patterns to enhance user experience and App performance.
• Ensure the security and integrity of the App and ERP system.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following cases:

• With Schools: Information, such as pickup person details, academic records, or assignment submissions, is shared with the respective school to manage student-related activities.
• With Third-Party Service Providers: We use trusted third-party services (e.g., payment gateways, cloud hosting providers) to process payments, store data (including assignment uploads), or analyze usage. These providers are bound by confidentiality agreements and comply with applicable data protection laws.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, with safeguards to ensure continued protection.

4. Data Security

We take reasonable measures to protect your information, including:

• Encryption of sensitive data (e.g., payment information, assignment uploads) during transmission.
• Secure storage of user data, including assignment files, on servers hosted by reputable cloud service providers.
• Access controls to ensure only authorized personnel can access personal information.
• Regular security audits to identify and address vulnerabilities.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Academic and attendance records are retained as per the school’s data retention policies.
• Pickup person information is retained as long as required by the school or until updated/removed.
• Assignment uploads are retained as per the school’s requirements or until deleted by the user or school.
• Payment records are retained as required by financial regulations.
• Usage data may be retained in aggregated, anonymized form for analytics purposes.

6. Your Choices and Rights

You have the following rights regarding your information:

• Access and Update: You can access and update pickup person information or assignment submissions (if applicable) through the App’s user dashboard or by contacting your school.
• Delete: You may request deletion of your data (e.g., pickup person information or assignment uploads) by contacting us or your school, subject to legal or school policy requirements.
• Opt-Out: You can opt out of non-essential notifications (e.g., promotional messages) through the App’s settings.
• Manage Permissions: You can control camera, microphone, and storage permissions through your device settings.

To exercise these rights, contact us at [insert contact email] or your school’s administration.

7. Third-Party Links and Services

The App may integrate with third-party services, such as payment gateways or cloud storage providers for storing assignment uploads. These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before using their services.

8. Children’s Privacy

The App is designed for use by students, parents, and school administrators. We comply with applicable laws regarding the collection of personal information from children under 13 (or equivalent age as per local laws). Schools are responsible for obtaining parental consent where required and for providing login credentials.

9. International Data Transfers

Our servers and third-party service providers may be located in different countries. We ensure that any international data transfers comply with applicable data protection laws, such as by using standard contractual clauses or other safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via the App or email. The updated policy will be effective as of the “Last Updated” date at the top of this document.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

CROWN TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED
Email: developeratcrown@gmail.com
Website: crownelearn.com

You may also contact your school’s administration for support related to your account or data.